Damn that concept! Cheap is cheap. We've been in our new communications facility with all of our fancy consoles and computers for 16 months now. Everything is high tech, buddy. We're talking state of the art! Everything, except of course, the most important thing. The 9-1-1 phone system is the cheapest, most unreliable piece of shit ever created for public service. (--CENSORED--) sucks!!
They have built for us a phone system that does not meet even half of our specifications. About one third of the calls we take doesn't make it to the recall list. So you can give up on calling back that 9-1-1 hang-up you just got. Instant transfer keys will just quit working for no freaking apparent reason. Server connection is lost multiple times, daily and when that happens, nothing works. Currently, we have no working method for manually transfering a 9-1-1 call to a 7 or 10 digit number. That's a problem because if we don't have a working instant transfer key, the call does not get transferred to the appropriate law enforcement agency. Mark my words, this phone system will kill somebody! And until it does, nothing will happen. Apparently 16 months is not enough time for the clowns at (--CENSORED--) to work out the bugs on this system. It is essentially a beta program, a clear violation of the specifications that (--CENSORED--) bid upon. Only one other call center has this version and it's up in Alaska. I have no idea how well it works for them but it is cursed daily here in (--CENSORED--).
Boy, you look at EMS and Fire and how EVERYTHING they have is the absolute best money can buy. No expense is spared, and that is as it should be. But what the hell were they thinking by letting us go live on an unproven, untested, cheesy piece of shit system like this?? Our old call center was 1980's technology. Buttons, buttons...everywhere buttons. Little blinking lights and more freaking buttons. But by gawd those buttons worked, every single time. It was reliable. Now, Four or five computer screens is all you see and we have more stinking problems than anyone can count. The public knows nothing of it all. If they did they'd be pressuring their commisioners to fork out some jack for replacing this ridiculous piece of crap. "Don't worry" they say to us, "the County Attorney's on the job now. Things are about to happen." Bullshit! that was 6 months ago. Nothing's changed. Way to go folks! Just sweep it under the rug, no one will notice! Maybe it will kill someone but we'll cross that bridge then, right?
They have built for us a phone system that does not meet even half of our specifications. About one third of the calls we take doesn't make it to the recall list. So you can give up on calling back that 9-1-1 hang-up you just got. Instant transfer keys will just quit working for no freaking apparent reason. Server connection is lost multiple times, daily and when that happens, nothing works. Currently, we have no working method for manually transfering a 9-1-1 call to a 7 or 10 digit number. That's a problem because if we don't have a working instant transfer key, the call does not get transferred to the appropriate law enforcement agency. Mark my words, this phone system will kill somebody! And until it does, nothing will happen. Apparently 16 months is not enough time for the clowns at (--CENSORED--) to work out the bugs on this system. It is essentially a beta program, a clear violation of the specifications that (--CENSORED--) bid upon. Only one other call center has this version and it's up in Alaska. I have no idea how well it works for them but it is cursed daily here in (--CENSORED--).
Boy, you look at EMS and Fire and how EVERYTHING they have is the absolute best money can buy. No expense is spared, and that is as it should be. But what the hell were they thinking by letting us go live on an unproven, untested, cheesy piece of shit system like this?? Our old call center was 1980's technology. Buttons, buttons...everywhere buttons. Little blinking lights and more freaking buttons. But by gawd those buttons worked, every single time. It was reliable. Now, Four or five computer screens is all you see and we have more stinking problems than anyone can count. The public knows nothing of it all. If they did they'd be pressuring their commisioners to fork out some jack for replacing this ridiculous piece of crap. "Don't worry" they say to us, "the County Attorney's on the job now. Things are about to happen." Bullshit! that was 6 months ago. Nothing's changed. Way to go folks! Just sweep it under the rug, no one will notice! Maybe it will kill someone but we'll cross that bridge then, right?
4 comments:
technology, ain't it grand?
I hear you. So many times it seems like "lets get the cheap stuff". Doesn't matter what makes our jobs easier or better for our patients. Grr!
Yeh, we've got the same piece of crap. We've been stumbling over it for going on 5 years now, and it's never worked properly from day one. You have my sympathies and understanding.
Well thank you my fellow co worker...I am glad someone is finally gonna step up and say something. I would call you on the intercom but the damn server keeps switching and the call will drop.
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